Differentiate or Die: How Great Service Keeps You Alive to Thrive
Editor’s note: Amazing customer service that keeps existing customers happy – fueled by a customer-centric company culture – is one of the most, if not the most, powerful competitive advantage for your...
View ArticleThe Core Customer Experience: Avoiding the Four Deadly Sins
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This articles is one of several he will contribute to the Expert Corner series on the...
View ArticleStandardize to Get and Keep More Customers
To achieve your desired company identity, your marketing communications must align with the reality of how your customers experience your brand. But most companies don’t seem to make this essential...
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Ignoring Customer Service Complaints on Social Media? You’re in Good Company...
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This articles is one of several he will contribute to the Expert Corner series on the...
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Understand Your Customer’s 3 Journeys to Provide Customer Service Excellence
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is one of several articles he has contributed from his upcoming book TOUCHPOiNT Power...
View ArticleAre You Listening: The Voice of the Internal Customer
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT...
View ArticleThe Right People at the Right Time: Answering Customer Service Questions
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT...
View ArticleYour Competitive Advantage: Customer Service
As organizations seek to differentiate and gain a competitive advantage, the problem becomes how to build customer centricity into the very fabric of the organization’s DNA. The fact that so few...
View ArticleTo The Test: Assessing Your Customer Centric Competencies
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT...
View ArticleWise Up: How to Measure The Right Customer Information
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT...
View ArticleDriving Positive Word-of-Mouth Through the Customer Lifecycle
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT...
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